Diamond Animal Health has been acquired by Veterinary Solutions Holdings, the parent company of Veterinary Pharmaceutical Solutions. See the details.

Privacy Policy

Last Updated: August 2026

Diamond Animal Health, Inc. (“Diamond’) respects the privacy of every person who visits the Website or responds to our interactive advertisements and is committed to protecting personal information in accordance with all applicable laws and regulations. This Privacy Policy outlines the information Diamond will collect, why we collect personal information, how we handle the information, and how we will use that information. This Policy will also tell you how you can verify the accuracy of your personal information submitted to Diamond through the Website and interactive advertisements and how you can request that we delete or update your personal information.

We’ve developed our Privacy Policy from industry guidelines and standards, and local, national, and international laws and requirements. All privacy practices and methods described herein only apply insofar as permitted by the applicable standards, laws, and requirements and as limited by the Website you are visiting.

By visiting or using our website Diamondanimalhealth.com, or any of its features, content, or applications offered from time to time by Diamond in connection therewith (the “Website”), in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website.

This website, and the products and services offered through it, are intended for residents of the United States. Diamond does not direct this website or its offerings to, and does not intend to sell goods or services to, individuals located in the European Union or other jurisdictions outside the United States. If you access this website from outside the United States, you do so on your own initiative and are responsible for compliance with any applicable local laws.

Please read this Privacy Policy carefully to learn more about our online information practices and the choices you can make about the way your information is collected and used and how you can access and update your information. This Privacy Policy may change from time to time, so please check back often. If you have any questions or comments regarding this Privacy Policy, please contact us using the information found on our Contact page at Diamondanimalhealth.com.

Business Customers and Data Processing Agreements

Diamond provides products and services on a business-to-business basis. Where Diamond processes personal information on behalf of, and at the direction of, a business customer, Diamond generally acts as a service provider or processor rather than as the business or controller of that information. In those cases, our processing is governed by the written agreement with that business customer, including any data processing agreement or addendum (a “DPA”). To the extent a DPA conflicts with this Policy with respect to personal information processed on that customer’s behalf, the DPA will control. This Policy otherwise describes our practices only for personal information for which Diamond acts as a business or controller in its own right.

Information You Provide

You do not need to provide any information that identifies you (“personal information”) to use the Website. In general, you can browse the Website without telling us who you are, though certain information may be collected automatically as you navigate the Website, as described in the “Information Collected from You with Technology” and “Cookies” sections below. There are also some activities on the Website where you actively provide personal information, such as entering a contest or sweepstakes or contacting us. Where you provide such information, you will know because you will be asked to complete a form. We collect only what is reasonably necessary for the purpose of the activity.

 

Diamond operates a public-facing website providing information about its products and services.

 

We will use the personal information you provide for the purposes described in this Policy or otherwise disclosed to you at the time of collection. If new purposes arise, we will provide notice of those purposes and, where required by applicable law, obtain your consent before collecting or using your personal information for them.

 

 

Information Collected from You with Technology

The Website collects some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to the Website your IP address is collected so that we know where to send information you are requesting. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university. The Website uses information collected through technology to make the Website more interesting and useful to you.

When you visit one of our pages on a third party website such as Facebook, Google, or YouTube, those websites may use cookies, web beacons, and other storage technologies to collect or receive information and then use that information to provide you with personalized advertisements. These personalized advertisements are based on your previous interactions with Diamond. You can opt-out of the collection and use of your information for ad targeting by managing this in your device’s settings or by visiting industry opt-out tools such as those provided by the Network Advertising Initiative at networkadvertising.org.

What We Collect

Diamond collects personal information to support the functions of the Website, including but not limited to responding to product and service inquiries, facilitating business communications, and improving the Website experience for visitors.

Personal information received from you online will be used by Diamond, its subsidiaries, affiliates, joint ventures or partnerships, except as otherwise required by law or as Diamond discloses to you when the information is collected.

Personal Information

When you visit the Website, we may collect several types of information from and about users of the Website, including: (a) information by which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier that is deemed personal information under the various laws, rules, and regulations applicable to this Privacy Policy (“Personal Information”); (b) information that is about you but does not individually identify you; and (c) information about your internet connection, the equipment you use to access the Website, and usage details. We collect this information (i) directly from you when you provide it to us; and (ii) automatically as you navigate through the Website, which may include, but is not limited to, your IP address, device identifiers, and cookies, which may be considered personal information. You can manage your preferences for non-essential tracking technologies through our cookie preference tools and the “Your Privacy Choices” link, as described in the “Cookies” and “Your Right to Opt Out of Sale or Sharing” sections below. Where required by applicable law, we will obtain your consent before activating non-essential tracking technologies; where consent is not required, we provide notice of these technologies and honor the choices you make as described in those sections.

If you opt not to provide us with personal information you can still access the Website; however, you may be unable to participate in certain promotions or receive product information offered through the Website.

Aggregate and Statistical Data

Diamond may collect certain web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit the Website. For instance, when you visit the Website, our web server will automatically recognize some information, including but not limited to the date and time you visited the Website, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Mozilla Firefox, Internet Explorer), the type of operating system you are using (e.g. Windows, Linux or Mac OS), and the domain name and address of your Internet service provider. Some of this information, such as your IP address, may constitute personal information under applicable law and is handled in accordance with this Policy.

In some cases, we may also collect information you voluntarily submit, such as age, gender, household size, zip/postal code, and preferences and interests, which we use to market our products and understand customer preferences. Some of this information may constitute personal information under applicable law and is handled in accordance with this Policy. We may also collect information about you when you visit our social media pages in order to provide targeted advertising, which may involve the “sharing” of personal information for cross-context behavioral advertising; you can exercise choices regarding this activity as described in the “Your Right to Opt Out of Sale or Sharing” section below.

 

 

Categories of Personal Information We Collect, Use and Disclose

In the preceding twelve (12) months, Diamond may have collected the following categories of personal information, as defined under the CCPA: identifiers (such as name, postal address, email address, telephone number, and IP address); commercial information (such as products or services purchased or considered); internet or other electronic network activity information (such as browsing history, search history, and information regarding your interaction with our website and advertisements); geolocation data derived from your IP address; professional or employment-related information (such as licensing details submitted with account requests or employment inquiries); and inferences drawn from the above to create a profile reflecting preferences and interests.

Categories of Sources. We collect personal information directly from you, automatically through your interactions with our website and advertisements (including through cookies and similar technologies), and from third parties such as analytics and advertising providers.

Business and Commercial Purposes. We use the personal information we collect for the business and commercial purposes described in the “How We Use Your Information” section below, including to respond to inquiries and requests, provide product and service information, operate and secure our website, perform analytics, conduct marketing and advertising, detect and prevent fraud, and comply with legal obligations.

Categories of Recipients. We may disclose the categories of personal information described above to our affiliates and subsidiaries, service providers and contractors (such as website hosting and analytics providers), advertising partners, and to third parties as required by law or in connection with a corporate transaction, each as further described in the “How We May Share Information” section below.

Sensitive Personal Information. Diamond does not use or disclose sensitive personal information for purposes other than those permitted under the CCPA and does not sell or share sensitive personal information for cross-context behavioral advertising.

This section, together with the “How We Use Your Information” and “How We May Share Information” sections, is intended to serve as our notice at collection under the CCPA and similar U.S. state privacy laws, describing the categories of personal information we collect, the purposes for which we use it, and whether it is sold or shared.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for a variety of purposes, including:

  • To present our Website and its contents to you;
  • To contact you, including sending you marketing or promotional materials, e-mails, or other information about products and services that may be of interest to you;
  • To respond to your comments, questions, and requests for information, including questions related to the products and services offered on our Website;
  • To activate and manage your account and to give you (and only you) secure online access to your account information and Diamond proprietary information;
  • To understand how you use our Website and to improve and personalize your experience;
  • To improve our marketing and promotional efforts, to statistically analyze use of our Website, to improve our content and product offerings, and to customize the Website’s content, layout, and services so that we can better meet our visitors’ needs;
  • To notify you about changes to our Website or any products or services we offer or provide through it;
  • To fulfill any other purpose for which you provide it;
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent.

We may also use your information to deliver content and advertising that, in some cases, is tailored to your interests, such as targeted banners, new services, and promotions, which allows us to improve our Website and better tailor it to meet our visitors’ needs. You can exercise choices regarding interest-based advertising as described in the “Your Right to Opt Out of Sale or Sharing” and “Cookies” sections below.

Aggregate and Statistical Data

As described above, we use web log information to analyze and improve our Website. In addition, weblogs may be used if necessary to help identify any person attempting to break into or damage our Website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

Registration/Subscriptions/Product Samples Requests

Information you provide when requesting an account, subscription, or product sample, such as your contact information, professional licensing details, and notification preferences, is used to verify your eligibility, to activate and manage your account, and to provide the account services, subscriptions, and materials you request. Account access is subject to verification and approval by Diamond.

Contests/Sweepstakes

Information you provide when entering a contest, sweepstakes, or other promotions is used to administer the promotion and to notify winners.

Questionnaires, Surveys and Profile Data

Information you voluntarily provide when completing surveys and opinion polls about your interests, needs, and attitudes is used to understand visitor preferences and to improve our products and services. Participation is completely voluntary.

Consumer Services and Contact Information

Information you submit to our consumer service representatives or webmasters is used for our record keeping and to respond to and follow up on your feedback or questions.

Employment Information

Personal information you may submit in connection with employment inquiries, including through the online Job Portal available on our Careers page, will be used only for recruitment and future internal consideration. Our Job Portal and related recruiting tools may be hosted or supported by third-party service providers acting on our behalf. This information will be accessible solely by persons responsible for recruitment for Diamond entities and such service providers, and will be kept no longer than necessary or as required by law.

How We May Share Information

We will not trade or sell personal information of our visitors for use by any business, other than a Diamond company without your consent or as otherwise provided herein. We do not provide personal information about you to other companies for money. However, aggregated, de-identified, or statistical data from our visitors, which does not identify any individual, may be shared with our affiliated companies, subsidiaries or partners. For example, we may let a partner know that approximately “20,000 people visited a web page regarding a specific promotion.”

 

Occasionally, we may share personal information from you (such as name, mailing addresses and e-mail addresses) with vendors, contractors or partners of Diamond in connection with services that these individuals or entities perform for or with Diamond. These vendors, contractors or partners are contractually restricted from using this data in any way other than to provide services for Diamond and they may not share or resell this data. Diamond does utilize outside vendors to engage in online marketing and these vendors may use device identifiers to provide you with ads based on your previous visits to the Website. You can opt-out of these services in your device’s settings or by visiting industry opt-out tools such as those provided by the Network Advertising Initiative at networkadvertising.org. The services these vendors perform for Diamond include, but are not limited to, website hosting and analytics.

We may share your personal information with our subsidiaries and affiliated companies. These subsidiaries and affiliated companies will follow the data collection and use practices set forth in this Privacy Policy.

We also may share your personal information with unaffiliated third parties in limited instances. For example, we may share your personal information with those third parties with which we enter into joint ventures. We also may share your personal information as is necessary to process or collect payments, or to service accounts. In addition, we may hire third-party technology providers to host the Website to store your personal information. Also, personal information may be disclosed to unaffiliated third parties in the unlikely event of a sale or liquidation of substantially all of the assets of Diamond.

Finally, we may be required to disclose personal information by law or legal process, to protect and defend the rights or property of Diamond or to protect the personal safety of users and customers of the Website. We reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on the Website.

Please note that we may be required to disclose your personal information to comply with any law, regulation, court order, or legal or government request. We also reserve the right to collect and share any information we deem necessary to investigate or take action in connection with suspected fraud, illegal activities, possible harm to persons or property, to protect ourselves or as otherwise required or permitted by law.

Please keep in mind that certain areas of the Website may be interactive in nature and may allow you to post information that other users can see. If you do not wish to have information viewed publicly, please do not use those portions of the Website.

Cookies

When you view the Website or interactive advertisements, we may store some information on your computer. This information will be in the form of a small text file, also called a “cookie” which enables the Website to remember your actions and preferences. Cookies help us in many ways to make your visit to the Website more enjoyable and meaningful to you. Diamond uses cookies to remember your location and tailor advertising preferences. For example, cookies avoid you having to log in every time you come back to the Website. They also allow us to tailor the Website or advertisement to better match your interests and preferences as well as your particular region. Diamond will not use cookie information for any purpose other than those stated above.

We use third-party analytics and advertising services that may capture information about how you use and interact with the Website, including behavioral metrics and site usage data. These services use first and third-party cookies and similar tracking technologies, including but not limited to IP addresses, device identifiers, and browser metadata, to determine site usage patterns, support site optimization, and assist with fraud and security purposes. You may opt out of interest-based advertising through industry opt-out tools such as those provided by the Network Advertising Initiative at networkadvertising.org.

Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent. You can also delete all cookies that are on your computer and set your browser to prevent them from being placed. However, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. See aboutcookies.org for information on how to configure your browser or control your cookies.

In some cases, cookies may be considered personal information under applicable U.S. privacy laws, such as the CCPA. You will enjoy the same rights regarding these cookies as you do for other personal information as outlined in this Policy.

Children’s Privacy

Diamond believes that it’s especially important to protect children’s privacy online and encourages parents and guardians to spend time online with their children to participate and monitor their Internet activity. Diamond respects all applicable national and international children’s privacy regulations.

Diamond does not knowingly collect personal information or other identifying data from children under the age of 13. If a child whom we know to be under 13 has provided us with personal information, a parent or guardian of that child may contact us at the e-mail address or address listed at the bottom of this Privacy Policy if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases. We do not filter advertisements or other content that children may view through the Website, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children.

If you would like to contact us about your or your child’s personal information or to find out how you can have your child’s personal information removed from our database, please see the Access To Your Information and Complaints section later in this document.

Data Security and Responsibility

Diamond is committed to keeping the data you provide secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration through the use of network firewalls, physical security, and use and access policies for employees. We safeguard customer information from unauthorized access by limiting the number of employees permitted to access such information, and by having in place processes for disciplinary action where appropriate. Vendors, contractors, or partners of Diamond who have access to your personal information in connection with providing services for Diamond are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Diamond.

While we endeavor to protect the privacy of your personal information we hold in our records, unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on or through the Website.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) certain access credentials for use of the Website, you are responsible for keeping this information confidential. We ask you not to share your access credentials with anyone.

U.S. State Privacy Rights

Residents of U.S. states that have enacted comprehensive consumer privacy laws (currently including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, and other states as such laws take effect now or in the future) may have certain rights with respect to their personal information. Because these laws differ, the rights available to you, and the exact scope of those rights vary depending on your state of residence. If you would like to exercise any of the rights available to you under the privacy law of your state, please contact us using the information found on our Contact page at Diamondanimalhealth.com.

Depending on your state of residence, these rights may include the right to:

  • Confirm whether we are processing your personal information and request access to the personal information we hold about you;
  • Request that your personal information be corrected or updated;
  • Request that we delete your personal information, or that we provide you a copy of it in a portable format;
  • Opt out of the sale or “sharing” of your personal information for cross-context behavioral advertising, as described in the “Your Right to Opt Out of Sale or Sharing” section below;
  • Opt out of targeted advertising and of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you, where applicable law provides this right;
  • Limit the use and disclosure of your sensitive personal information, where applicable law provides this right;
  • Not be subject to discriminatory treatment for exercising your privacy rights; and
  • Appeal our decision regarding a privacy rights request, where applicable law provides an appeal process.

To exercise any of these rights, please contact us using the information found on our Contact page at Diamondanimalhealth.com. We will need to verify your identity before responding to certain requests, and may ask you to provide information that can be matched against our records. You may use an authorized agent to submit a request on your behalf; we may require the agent to provide proof of authorization and may require you to verify your identity directly with us. Where applicable law provides a right to appeal a decision on your request, we will explain how to appeal in our response to you.

Your Right to Opt Out of Sale or Sharing

Diamond does not sell your personal information in exchange for money. However, Diamond uses third-party analytics and advertising technologies that may involve the “sale” or “sharing” of personal information for cross-context behavioral advertising or targeted advertising, as those terms are defined under the California Consumer Privacy Act (“CCPA”) and other U.S. state privacy laws. Residents of California and of other U.S. states that provide this right may opt out of the sale or sharing of their personal information and of targeted advertising.

Because opt-out preferences and many opt-out cookies are specific to the browser and device on which they are set, you will need to renew your choices on each browser and device you use, and if you clear your cookies. You may also authorize someone to act as your authorized agent to submit an opt-out request on your behalf; we may require the agent to provide proof of authorization and may require you to verify your identity directly with us.

Diamond will not discriminate against you for exercising your right to opt out or any other privacy right, and will not deny you goods or services, charge you a different price, or provide you a different level or quality of service because you exercised your rights.

You may exercise these choices through any of the following methods: (i) clicking the “Your Privacy Choices” link, marked with the opt-out icon, located in the footer of the Website; or (ii) contacting us using the information found on our Contact page at Diamondanimalhealth.com. In addition, Diamond honors opt-out preference signals, including the Global Privacy Control (GPC), transmitted by your browser or device. When we detect such a signal, we will treat it as a valid request to opt out of the sale or sharing of personal information associated with that browser or device.

Data Retention

Diamond and its affiliates, subsidiaries or agents will retain your personal information only as long as necessary to fulfill the purposes described above or as required by law. In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal, tax, accounting, or regulatory requirements. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You will be able to unsubscribe from receiving marketing information from us by following the ‘unsubscribe’ link in the e-mail marketing we send to you. Alternatively, you may send us a request using the contact details at the bottom of this policy.

Please note that if you opt not to receive promotional messages from us, we will still continue to send you information that relates to any account, your order or any other business relationship you may have with Diamond.

External Links

The Website may provide links to various websites. When you click on one of these links, you will be transferred from the Website and connected to the website of the organization or company that you selected. Even if an affiliation exists between Diamond and a third-party website, Diamond exercises no control over linked sites and this Privacy Policy does not govern the data collection and use practices of those sites. Each of these linked sites maintains its own independent privacy policies and procedures. If you visit a website that is linked to the Website, you should consult that site’s privacy policy before providing that site with any of your personal information.

The Website provides access to a secure login area and separate customer portal for authorized users, where account registration, purchases, and related transactions take place. That portal and login area are governed by a separate Privacy Notice, which is presented to users upon access. This Policy does not govern the collection or use of personal information within that portal or login area.

International Data Transfers

Diamond is based in the United States, and by accessing our Website, you acknowledge and agree that your information may be transferred to, processed, and stored in the United States. The data protection and privacy laws in the United States may not offer the same level of protection as those in other jurisdictions.

By using or accessing the Website, you consent to the transfer of your information to the United States and the processing of your data in accordance with this Privacy Policy. If you are accessing our Website from outside the United States, you are responsible for ensuring compliance with any local laws regarding data privacy and protection. You acknowledge that it is your responsibility to comply with all applicable laws related to the use and provision of data, including any international data transfer laws.

Terms, Changes, and Questions

If we decide to change this Privacy Policy, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. Any changes will become effective when we post the revised policy on the Website. Your continued use of the Website after we post any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions or comments about this Policy or our use of personal information, please contact us using the information found on our Contact page at Diamondanimalhealth.com. We will use reasonable efforts to promptly investigate any complaint you may have regarding our use of personal information.

Cookie Declaration

The Website uses cookies. For a general description of what cookies are and how you can control or delete them through your browser settings, see the “Cookies” section above.

Diamond and our digital partners use cookies on the Website to set user preferences, store user activity, measure site usage, enable personalization, and assist in our marketing efforts. Some cookies are strictly necessary to operate the Website, while others are optional and, where required by applicable law, are used only where you have provided your consent. We have engaged certain third-party service providers for the maintenance, placement, and management of cookies. Our use of cookies is otherwise governed by this Privacy Policy.

When you first visit the Website, our cookie banner allows you to accept or decline non-essential cookies and to set your preferences by category. Where required by applicable law, non-essential cookies are not placed until you provide your consent, and you may change your preferences at any time as described below. A current list of the cookies in use on the Website, organized by category, is maintained through our cookie consent manager. You can review the current inventory and update your consent preferences at any time by clicking the [Cookie Settings] link in the footer of the Website Because the cookies in use may change as we update the Website and our services, we maintain this list dynamically rather than publishing a static inventory in this Policy.

Your consent applies to the following domains: www.Diamondanimalhealth.com